Customer Services Administrator - 12 Month Fixed Term Contract
The Role
We are looking for a Customer Services Administrator that thrives in a fast-paced environment to support our Online Services team. Your role will involve a variety of tasks and, due to the quick turnaround of the ordering process, you must be able to work to tight deadlines.
Your main responsibility will be processing orders placed on our websites, following them through from start to finish, and dealing with associated customer queries. It is important that you can multi-task with a proactive approach to changing situations and be a good communicator over the phone and emails showing great attention to detail.
No formal qualifications are required, but you must be organised and computer literate with knowledge of Microsoft office. Customer service in a previous role is essential.
This role is a full-time position working Monday to Friday.
Key Responsibilities:
Deal with all aspects of our ordering process, from initial order to completion
Daily checks to close completed orders and follow up on the status of outstanding orders
Track deliveries to ensure safe completion of orders, resolve any delivery queries, and manage any claims processes
Answer the phone and deal with customer queries related to orders and our websites
Liaising with clients via phone, email and live chat
Liaise with internal department
Monitor stock levels
Assist our account management team in dealing with customer requests
General administration tasks associated with the role.
You Will:
Be highly organised and efficient
Have strong prioritisation skills
Have excellent telephone and email manor and be a good communicator
Have experience in customer service
Be experienced in Outlook
Have excellent attention to detail
Have knowledge of Excel
What we offer in return
4 x Salary life assurance
Up to 75% income protection
Private Medical
Enhanced pension scheme
Enhanced maternity and paternity pay
Starting at 24 days holiday plus bank holidays
35 hour working week
Employee Assistance Programme – Unum Help@Hand
Trained mental health first aiders
Eye-care Scheme
Cycle to work scheme
Time off on your birthday
Social & charity events
Exclusive staff discounts